Warranty & Returns
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within two weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (2 to 4 business days), and the time it takes your bank to process our refund request (2 to 4 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
We warrant to replace the defective product if requested within (30) thirty days from the date of the original purchase and to repair the defective product for free within a one (1) year period from the date of the original purchase. Customer must show receipt. The transportation cost to/from our service center will be paid by the customer.
*Replacement or warranty repair of the defective product will be void in the following cases:
- Defects or damages caused by external impact or drop.
- Defects caused by failure to comply with the instructions specified in the instruction manual.
- If filter was soaked by water after opening the box.
- Defects of the product passed more than one year form the date of purchase.
Please call for RMA authorization number.